Security
How to check your Email Quarantine and adjust user settings/notification options
The purpose of this article is to walk users through the steps of checking your Quarantine for emails that may have been blocked by our spam filter. In this article I will also detail the steps of how to adjust your notification settings so you can ...
How to request an email address or domain to be whitelisted
The purpose of this article is to help guide users through the steps and process of requesting an email address to be whitelisted. A whitelisted email means that it will no longer be blocked by or spam filter. Method One: Requesting from your daily ...
Email Safe Practices
The purpose of this KB is to clearly outline the standard IT Email safe practices that all users should follow to ensure security standards are met. It is important that security standards be upheld to ensure a safe working environment for all. ...
How to add a password in ZohoVault
The Purpose of this KB is to walk users through the steps of adding passwords to ZohoVault. Log into ZohoVault HERE (if you do not have access or are having trouble logging in, please contact Michael DeSantis directly or submit a ticket to IT for ...
How to share a password in ZohoVault
The purpose of this KB is to walk users through the steps to sharing a password they have saved in ZohoVault. Please make sure to discuss the intent to share a password with your colleagues first before sharing and NEVER share a password with someone ...
IDF's Password Policy
The purpose of this Knowledge Base Article is to walk users through the IDF's *Active Directory Password Policy and key steps to setting a strong password that meets the Policy. IDF's Policy (Up to date as of April 2025) The last 24 passwords used ...
How to Scan your PC for threats
The purpose of this KB is to walk users through the steps to run a PC scan using the built in tool provided by TeamLogic called "OpenText" (Previously "Webroot"). This will effectively scan your whole PC for any threats and if a threat is found it ...
How to send Secure Emails
Sending a NEW Secure email Open the Outlook Desktop app or Outlook on the web (Both work the same way for these steps) Select “New Email” Under “Subject” Type SECURE: in the subject followed by your subject. Select your recipients normally (Including ...
How to Report Spam/Phishing Emails
The purpose of this KB is to guide users through the steps to reporting spam/phishing attempts, while sticking to security safe practices. When addressing potentially unsafe emails, its important to first and foremost make sure you are following ...