How to Scan your PC for threats
The purpose of this KB is to walk users through the steps to run a PC scan using the built in tool provided by TeamLogic called "OpenText" (Previously "Webroot"). This will effectively scan your whole PC for any threats and if a threat is found it will quarantine it and notify you. If you find a threat using this tool, please contact Michael DeSantis or TeamLogic immediately!
- Find the Webroot/OpenText tool icon in your system tray at the bottom right of your desktop/taskbar
Alternatively you can also search for the app called "OpenText Core Endpoint Protection" using your Taskbar's search bar. - Right click the icon in your system tray/taskbar and select "Scan Now"
Alternatively, if you searched for the app using your desktop search bar, click the app and select Scan Now once it loads:
NOTE: This view also shows your last scan in case you want to know how long it has been since your last scan. - Allow the "Scanning for malware" page to complete:
- Results will be provided once the progress bar is finished:
- DONE!
IMPORTANT: If your scan completes and says it found malicious items/files, please disconnect your PC from the internet (Wi-Fi or Ethernet) and then contact your IT Contact (Michael DeSantis - Michael@impactdf.org) IMMEDIATELY.
Announcement: Two known issues are currently being worked on by their respective vendor support teams:
Microsoft Azure Applications: Degraded Performance due to a configuration change on Microsoft's end
In Office Network Slowness: Pulse support is conducting maintenance due to weather damages and this could cause brief slowness throughout the day.
Learn More
Microsoft Azure Applications: Degraded Performance due to a configuration change on Microsoft's end
In Office Network Slowness: Pulse support is conducting maintenance due to weather damages and this could cause brief slowness throughout the day.
Learn More
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