How to submit a ticket with the IT Helpdesk
To Submit an IT Helpdesk request, please click HERE and fill out the form entirely or click "Submit a ticket" below on any KB page
Alternatively, you can also reach the Helpdesk by emailing ITSupport@impactdf.org and including a brief description of your issue
If you need immediate assistance, please reach out to the TeamLogic IT Helpdesk using one of the following contact methods:
Email: SupportLongmontCO@teamlogicit.com
Phone: 720-927-5700 (Option 2 when prompted)
*All tickets will be addressed on a “first come first serve” basis and adhere to the SLA Guidelines based on the severity of your issue. A copy of the SLA Guidelines can be found HERE
Announcement: Microsoft is currently experiencing issues on all Microsoft 365 Business or Enterprise services and related apps (Microsoft Teams, Outlook, OneDrive, SharePoint, etc.) and is currently working to resolve the issues. Please view their status page HERE for additional details.
Learn More
Learn More
Related Articles
IT Helpdesk SLA Guidelines
The purpose of this article is to outline the Service Level Agreement (SLA) expectations for IT Support when reaching out to the helpdesk. SLA's define how urgency is classified based on the situation and sets guidelines for acceptable response and ...Laser Pro Support and Guides
The purpose of this article is to draw attention to the location of LaserPro's user guides and other helpful support tools. Finastra Support Portal The Finastra Support Portal can be found HERE (Please note that you must first be added to the portal ...Hartford Additional Services
Hartford Additional Services Overview 1. Overview Employees enrolled in Hartford insurance benefits (Short‑Term Disability, Long‑Term Disability, or Life/AD&D) automatically receive access to a suite of additional support services. These services are ...How to Submit a Time Off request
Navigate to Dominion (dominionpayroll.net) Navigate to your Time Card located under Time > Time Card and select "Request Time Off" Fill out the form under "Request Time Off" (Fields beginning with * are required) Hit "Save" DONE!How to get access to Editing/Advanced Features in Adobe Reader/Pro
The purpose of this KB is to inform users how to get access to Editing tools/features within Adobe (Pro). Currently, TeamLogic IT manages our Adobe Licenses and Subscriptions that grant access to Editing tools within Adobe. To get access to editing ...