Laser Pro Support and Guides
The purpose of this article is to draw attention to the location of LaserPro's user guides and other helpful support tools.
Finastra Support Portal
The Finastra Support Portal can be found HERE (Please note that you must first be added to the portal by an admin. If you do not have access and need access, please Submit a ticket so we can assist you)
Additionally, you will need to set up MFA by following the guide HERE if you have not already done so before you are allowed access.
In the portal, you can use the search bar to search their Knowledge Base for support articles and guides:
If you are unable to find an answer to a question, you are able to submit a help request by clicking the "Get help and support" button:
Finastra Support Center
The Finastra Support Center is home to software downloads, products and support information and full guides of all Finastra Products. This can be found HERE
LaserPro User Guide
The LaserPro User Guide can be found on the Finastra Support Center under Solutions > LaserPro > LaserPro (cloud) > Product Documentation > Current Release Documentation > Guides.
Alternatively, a copy of the most recent User Guide for release 2.12.2026 is included as an attachment in this article.
Announcement: Microsoft is currently experiencing issues on all Microsoft 365 Business or Enterprise services and related apps (Microsoft Teams, Outlook, OneDrive, SharePoint, etc.) and is currently working to resolve the issues. Please view their status page HERE for additional details.
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