VPN Troubleshooting Guide
The purpose of this KB is to assist users with troubleshooting issues with logging into and using the VPN.
- Make sure you are connected to a stable preferably fast internet connection. Please note that when you are connected to the VPN it requires your connection to make a few extra steps to reach its destinations, so a slower connection will make it more difficult to use the VPN and could make the already slow speeds worse!
- Make sure you are following the steps listed in the KB Linked HERE to ensure you are connecting to the correct VPN software and connection.
- Restart your PC and try reconnecting to the VPN. Sometimes a simple reboot is enough to refresh the connection and resolve some issues!
- Try restarting your home Modem/Router or reconnect to your home Wi-Fi. The easiest way to do this is to toggle your Wi-Fi setting off an on again. To do this, click the Wi-Fi icon at the bottom right corner of your desktop, then click the Wi-Fi Icon. Click it once to turn your Wi-Fi OFF, click it again to turn it back on. It should be a white/gray color to indicate it is ON like the image below:
Please note that if you do not know how to reboot your home router/modem, its best to contact your Internet Service Provider for assistance with these steps as doing it incorrectly could harm your connection. Additionally, rebooting your home Wi-Fi will result in the loss of connection to everyone/everything else connected, so please check with other household members to ensure this is OK to do. - Make sure your password is not expired or soon to expire. If you have been getting warnings that your password will soon expire, this can cause issues for accessing the VPN and other resources until updated. Please reset your password and then try logging into the VPN again with the new password. If you are working remotely you will need to connect to the VPN before changing your password. If you are unable to connect to the VPN or the In-Office network (Ethernet/Wired or Wi-Fi [YPOP14]) at the Loveland main office before changing your password, then you will need to contact IT for support with resetting this and logging in again.
- Try forcing an Active Directory Sync by following the steps listed in the KB Linked HERE. This can help resolve issues with not being able to log into some resources and issues with using network file shares like the O Drive (Operations Folder). (Please note that you must be connected to the VPN first to run this step)
If the above steps do not resolve your issues, please contact TeamLogic IT Support by using one of the following contact methods:
Announcement: Two known issues are currently being worked on by their respective vendor support teams:
Microsoft Azure Applications: Degraded Performance due to a configuration change on Microsoft's end
In Office Network Slowness: Pulse support is conducting maintenance due to weather damages and this could cause brief slowness throughout the day.
Learn More
Microsoft Azure Applications: Degraded Performance due to a configuration change on Microsoft's end
In Office Network Slowness: Pulse support is conducting maintenance due to weather damages and this could cause brief slowness throughout the day.
Learn More
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