Troubleshooting Network Issues
The purpose of this KB is to walk users through steps to resolve network issues like slow speeds/loading, inability to connect to Wi-Fi/Ethernet, VPN or other network resources.
General Troubleshooting Steps:
- Restart your device(s) affected. Make sure you completely power down and leave your device OFF for 10-15min
- If you are wired in (Ethernet) make sure the cables did not come loose or are damaged.
- If you are able to, check for Windows Updates (this step requires a connection to the internet, even if slow). You can do this by following THIS KB
- If you are able to, try changing your network connection type (If you are on Wi-Fi, connect to Ethernet or vice versa)
- Try running Microsoft's Network Troubleshooting tool
- Search "Troubleshoot" in your Taskbar's search bar:
- Select "Troubleshoot Settings"
- Select "Other Troubleshooters"
- Find "Network and Internet" from the list and click the "Run" button:
- Follow the on screen instructions from the troubleshooter window and select all that apply to you as needed.
If you are having issues while connected to or using the VPN please try the steps listed in THIS KB as well.
If you still have issues after following these steps, please submit a ticket to IT by following THIS KB so we can further assist you!
Announcement: Two known issues are currently being worked on by their respective vendor support teams:
Microsoft Azure Applications: Degraded Performance due to a configuration change on Microsoft's end
In Office Network Slowness: Pulse support is conducting maintenance due to weather damages and this could cause brief slowness throughout the day.
Learn More
Microsoft Azure Applications: Degraded Performance due to a configuration change on Microsoft's end
In Office Network Slowness: Pulse support is conducting maintenance due to weather damages and this could cause brief slowness throughout the day.
Learn More
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