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General
How to submit a ticket with the IT Helpdesk
To Submit an IT Helpdesk request, please click HERE and fill out the form entirely or click "Submit a ticket" below on any KB page Alternatively, you can also reach the Helpdesk by emailing ITSupport@impactdf.org and including a brief description of ...
IT Helpdesk SLA Guidelines
The purpose of this article is to outline the Service Level Agreement (SLA) expectations for IT Support when reaching out to the helpdesk. SLA's define how urgency is classified based on the situation and sets guidelines for acceptable response and ...

General