How to manually add a shared mailbox
The purpose of this KB is to walk users through steps on how to manually add a shared mailbox to your Desktop Outlook client so that it shows up alongside your personal mailbox.
Old Outlook
- With your Outlook Desktop Client open, navigate to the "File" Tab
- Select "Account Settings" and then select "Account Settings..." from the dropdown
- Under the "Email" tab, select your mailbox address and then select "Change..."
- Select "More Settings"
- From this window, select the "Advanced" tab, then select "Add..." and type in the email address of the shared mailbox (Example: info@impactdf.org) then hit OK
- DONE!
New Outlook
- Locate your mailbox (Username@impactdf.org) on the Mail tab
- Hover over your username and select the 3 dots that appear:
- Select "Add a shared folder or mailbox"
- Type in the name of the mailbox you wish to add then click ADD
*the ITSupport Shared Mailbox was used here just as an example only. If you do not know what the mailbox name is of the mailbox you wish to join, try searching the directory or ask IT. - Added shared mailboxes can be seen under the "Shared with me" folder under your list of mailbox folders and items.
- DONE!
Please note that if you do not see any emails in the mailbox, you may not have access granted to that specific mailbox. Please reach out to IT to request access to shared mailboxes. Once IT has granted access, it can take up to 24 hours for the mailbox to appear in your Outlook Desktop Client due to how local caching works.
If these steps do not resolve your issues, please contact IT for further assistance.
For additional information, please see Microsoft's KB HERE
Announcement: Two known issues are currently being worked on by their respective vendor support teams:
Microsoft Azure Applications: Degraded Performance due to a configuration change on Microsoft's end
In Office Network Slowness: Pulse support is conducting maintenance due to weather damages and this could cause brief slowness throughout the day.
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Microsoft Azure Applications: Degraded Performance due to a configuration change on Microsoft's end
In Office Network Slowness: Pulse support is conducting maintenance due to weather damages and this could cause brief slowness throughout the day.
Learn More
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